Requirements engineering - elicitation and analysis of functional and non-functional requirements and challenging requirements for use by the delivery teams (UX, front-end and application developers)
Gap Analysis - Owned the planning and execution of process review workshops with results including 'As is' and 'To be' process maps being constructed within a Business Process Modelling methodology
Stakeholder Management - Communicated and pushed for immediate BRD sign-off across the business and relevant senior stakeholders by creating an RACI matrix
Business Requirements Document - Collaborate closely with business Sponsors and Program managers in the development of detailed requirement documentation, to support IT enabled business change
Change management Lifecycle - Ensured close alignment between the strategic activities set by the project sponsor and technology team to ensure the system requirements meet the business outcomes and priorities
Roadmap Planning - Supporting the programme management team in the development and on-going communication of the change management strategies and strategic roadmaps
Regression Testing - Support business owners with the UAT process – Acceptance Criteria
Discovery Workshops - Led several discovery analysis workshops and requirements gathering for all projects and programmes of work
Compliance - Clearly document the results of the analysis phases in BRD’s and own the subsequent compliance checklist process to ensure the necessary business changes were implemented (Requirements Traceability Matrix)
Business Change / Impact Analysis - Acted as a key enabler to Operation Business Units delivering the IT transformation by owning the system requirement process and interviewing key internal experts affected by the IT system change and business operating model and process impacts.